Privacy Policy
Effective date: June 23, 2026
This Privacy Policy explains how LU AND LU TRADING LLC (“Company,” “we,” “us,” or “our”) collects and uses information for the Mama Cookie website, orders, and customer support.
1. Information we collect
| Category | Examples | Source |
|---|---|---|
| Contact information | Name, email address, shipping details, order reference, message contents | You, Stripe checkout, contact form |
| Order information | Products purchased, price, tax/shipping details, payment status, receipt details | Stripe and order records |
| Technical information | IP address, browser/device data, timestamps, page views, checkout-button clicks, security/rate-limit logs | Website hosting, server logs, first-party analytics, Google Analytics, anti-spam tools |
| Payment information | Payment card or bank details | Handled by Stripe; we do not intentionally store full card numbers |
2. How we use information
We use information to process purchases, ship orders, calculate tax/shipping, respond to support requests, understand which pages and products are useful to visitors, prevent spam and fraud, maintain website security, comply with legal obligations, and improve the website and customer experience.
3. Sharing information
We do not sell customer personal information. We may share information with service providers that help us operate the website and business, including Stripe for checkout/payment processing, shipping or fulfillment providers, email/SMTP providers, website hosting providers, Google Analytics for website measurement, anti-spam/security tools, tax/accounting providers, and legal or compliance advisors. We may also disclose information when required by law or to protect our rights, customers, or business.
4. Stripe and third-party services
Checkout is handled by Stripe. Stripe’s collection and processing of payment information is governed by Stripe’s own terms and privacy policy. We use Google Analytics to understand basic website traffic and product interest. Google may collect technical information through its tag according to Google’s own policies. We do not intentionally send names, email addresses, message contents, or payment details to Google Analytics.
5. Cookies and security logs
The website may use essential cookies, server logs, rate limits, first-party analytics, Google Analytics cookies/tags, spam-prevention tools, or similar technologies to operate the site, understand basic site usage, protect forms, and reduce abuse. Our first-party analytics and Google Analytics setup do not intentionally collect names, email addresses, payment details, or message contents. If Cloudflare Turnstile or a similar free bot-protection service is enabled, it may collect technical signals needed to verify that a visitor is human.
6. Data retention
We keep information for as long as reasonably needed for orders, support, tax/accounting, security, legal compliance, and business records. Contact-form spam and security logs may be kept as needed to protect the website and respond to abuse.
7. Your choices
You may contact us to request access, correction, or deletion of personal information where required by applicable law. We may need to retain some information for order, tax, fraud-prevention, legal, or business-record purposes.
8. Children’s privacy
The website is intended for adults purchasing baby products and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
9. Changes
We may update this Privacy Policy by posting a revised version on this page. The effective date above shows when it was last updated.
10. Contact
Privacy questions can be sent through the Mama Cookie contact form at mama-cookie.com.
This policy is provided for general website transparency and is not legal advice.